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padang padang surf camp BALI« on: April 07 2009 17:04:00 »
I would like to warn people about the padang padang surf camp. I sent my kids for a day of "guided surf touring" and all they got was a ride to the beach, bad food, and put in a taxi with no directions to the villa we were renting. They were yelled at by the owners wife for not eating all of their lunch and yelled at by the owner for not having any extra money. I was told they would be feed and driven home. They were both extremely upset after a very long day about how they were treated. When I complained, Andrew the owner, said it was my fault for being a bad parent. For the money I paid I expect him to take better care of my kids, and treat them with respect. I doubt he would do this to an adult who could defend themselves better.
RE: padang padang surf camp BALI« Reply #1 on: April 20 2009 06:04:00 »
I have stayed at the camp twice and the owner took me surfing to secret spots where just out there scoring great waves. The food at the camp was great and they took us out to dinner at some great places every night.
I was also at the camp when the 2 children showed up for day out surfing without a cent and not a clue where they stayed. Would you send your children out all day in tropical climate with no food, money, sun screen, water or even a name card of the resort? I work for social services and made some enquiries and her name is Jyl Aker. Jyl you must be really proud of yourself as a parent but where I am from you would have your children taken from you behaving as you do.
RE: padang padang surf camp BALI« Reply #2 on: April 20 2009 07:04:00 »
Peter I think you are just the owner trying to defend your place.
Or does social services have the ability to look up people's foreign holidays destinations?
Customer is always right. Yelling (especially at kids) is not excusable
How much is this place?
RE: padang padang surf camp BALI« Reply #3 on: April 26 2009 10:04:00 »
I am responding to my original post...in my defense I did send sunscreen and money with my kids the confusion was how to pay andrew and that seemed to have set him off from the very begining. My son is a little scattered and lost his sunscreen, he also had extra money but spent it on more ..In the united states the camps always provide sunscreen when dealing with children and offer food choices in case of dietary needs..neither of these things happened and the directions home were given to andrew who did not pass them on to the cab taking my kids home. I paid for the camp and expect more for my money especially since we were in a foreign country and my children are under age and in the care of padang padang..social services would have a field day with their treatment !
RE: padang padang surf camp BALI« Reply #4 on: April 26 2009 15:04:00 »
as the original poster just to clarify ...my biggest complaint was that my kids were treated so rudely, I paid for them to have a supervised day of surfing, they were polite to everyone and did nothing to deserve this, any issue the owner had with my parenting skills should have been taken up with me...not out on them
and the truth is they could have overlooked the food and the ride home had the owners shown some amount of kindness towards them , some compassion and some just plain joy in what they were doing...
this is advice to andrew and his wife as much as a warning to others
RE: padang padang surf camp BALI« Reply #5 on: April 27 2009 14:04:00 »
Jill sorry to hear of your average experience with a surf school, but i remind you Bali is a free for all madtown with cash$$$$ being the number one incentive, its the volume of customers thats now important, so where does that leave the kids with a shitty experience, hopefully still surfing.. try a more low key location in future, you can still be in indo in ssooooo many places, but bali.. ???
RE: padang padang surf camp BALI« Reply #6 on: April 27 2009 14:04:00 »
Absolutley cannot stand Bali.. it has to be the most irritating ,overcrowded, annoying place in the world for surfing, i used to frequent the place a lot in the 80's & early 90's, i feel sorry for the rest of the balinese who have to put up with all the crap & now miss out on my tourist dollars
RE: padang padang surf camp BALI« Reply #7 on: May 06 2009 17:05:00 »
1. Payment advice was given "payable in cash US$ or Rupiah, at surf camp on the day". After confirming the booking but not making any payment Jill's response was "You were not clear about how to pay". How much clearer could we make it?
2. We have sunscreen at camp available for guests use. We also had our own personal supplies available on day if guest ask they want some. The 2 kids were sent out with only $5 and the boy bought a product costing $15. He opened the packet and applied the zinc to his face and could not return the product or pay for it. He was kindly advised after the event that he could have used our supplies or we would have negotiated a fair price for him. He got himself in an awkward position with an angry shopkeeper and we extradited him from it by paying the shopkeeper the additional $10. The surf camp was not repaid, nor did we ask for payment.
RE: padang padang surf camp BALI« Reply #8 on: May 06 2009 17:05:00 »
3. Lunch was BBQ chicken Sate - Indonesian speciality. The girl ate hardly any and was told it not good to waste food and she should have asked for less or something different if she could not eat chicken.
4. We drove the kids to Seminyak on the understanding that the kids knew where the way. When it became apparent they did not we paid for a taxi who knew the address. Clearly they arrived home safely. We tried calling the mother but she would not pick up.
RE: padang padang surf camp BALI« Reply #9 on: May 06 2009 18:05:00 »
5. No one "yelled" at the kids who were very nice. Everyone at the camp felt very sorry for them. Jill was advised in writing that she "did not provide appropriately for your children i.e. you sent them here without sufficient money or supplies." and was invited to "come to surf with your children today to discuss further if you dispute anything I have written". She declined the invitation. If someone had yelled at my kids I would have talked to them in person, instead of writing blog that is inaccurate and not fair representation.